Refund policy

Our 30-day return & quality guarantee

We stand behind the quality of the hay, feed, and supplies we sell, including our Alaska Hay & Feed Supply label. If something is wrong, contact us so we can review it and help resolve the issue.

Request a return, refund, or replacement within 30 days of receiving your purchase. Inspect products promptly, report concerns as soon as you discover them, and retain the affected product for inspection and return. The requirements below apply to our voluntary return and quality guarantee; they do not limit rights or remedies provided by law.

What to provide

Email dbaines@alaskahayfeedsupply.com with:

• Your receipt, order number, or other proof of purchase from us.
• The product name, quantity affected, and date the problem was discovered.
• Clear photos showing the concern and the overall condition of the affected product, plus the bag, bale wrap, label, and lot or batch number when available.
• Photos and a description of where and how the product has been stored since pickup or delivery.
• Your contact information and the amount of product remaining.

Need help starting a request? Call Anchorage at 907-351-5266 or Palmer at 907-360-9146. Calling starts the conversation; photos and purchase documentation are still required for review under this guarantee.

Keep the product available for return

• Stop using or feeding any product you suspect is unsafe or defective. Keep it separate from usable stock.
• Retain the affected product, remaining contents, and available original packaging or labels. Keep them protected from further damage. Do not discard, give away, mix, or continue using the affected product before we review the concern.
• Photo evidence alone does not replace the return requirement. The affected product must remain available and be returned for inspection unless we give you written instructions approving another arrangement. We may request additional photos or a representative sample before arranging the full return.
• A bag or bale opened before a hidden quality problem was discovered is not automatically excluded. Retain all remaining affected material and packaging.

If retaining or transporting the product would be unsafe, contact us promptly for handling instructions before bringing it to a store. Follow any applicable recall or safety instructions.

Get return instructions first

Contact us before transporting or shipping a return. We will confirm the return location, handling instructions, and any agreed collection or shipping arrangements. Do not send products to an unconfirmed address or incur freight costs expecting reimbursement without prior agreement.

Our stores are at 11643 Gander Street, Anchorage, AK 99516, and 385 E. Outer Springer Loop, Palmer, AK 99645. We will tell you which location can receive your return. Return, pickup, and freight arrangements and responsibility for any costs will be confirmed before the return, subject to applicable law. A return authorization allows inspection; it does not by itself approve a refund.

How we assess a request

We review the purchase record, photos, product identity, storage history, and returned product to determine the appropriate resolution. Keep hay and feed dry, protected from weather and contamination, and stored according to the product label.

• Our quality guarantee covers verified product-quality concerns and products that do not match their label or our description at the time of sale.
• It does not cover deterioration or damage caused after receipt by improper storage, moisture exposure, pests, contamination, misuse, or failure to follow label instructions.
• For a change-of-mind return, the item must be unused, in its original packaging, and in the condition received. Opened hay or feed is reviewed through the quality-concern process above.
• Items clearly sold as final sale and gift cards are excluded from voluntary change-of-mind returns. This does not exclude remedies for defective or misdescribed goods where required by law.
• If documentation is incomplete or the affected product was discarded or fully used without our written approval, we may be unable to verify or approve a claim under this voluntary guarantee.

Refunds & replacements

After review and any required inspection, we will explain whether the request is approved and the proposed refund, replacement, or exchange. Any refund will reflect the amount actually paid for the approved affected items, including applicable refundable taxes. Replacements depend on availability; we will discuss an alternative if the original product is unavailable.

Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the funds. Contact us if more than 15 business days have passed since approval and the refund has not appeared.

Your rights

Nothing in this policy excludes or limits non-waivable consumer rights, statutory warranties, or remedies under applicable law. Where the law requires a different process or remedy, the law applies.

Effective for purchases made on or after September 11, 2026. Earlier purchases remain subject to the terms offered at the time of purchase and applicable law.